Customer ServiceWithin Ireland and Northern Ireland
Orders of €50 or more are delivered FREE anywhere in Ireland. Orders below this amount will have delivery charge of €4.95. Standard delivery is next working day once ordered before 12.00pm. Most items are delivered by Courier. The Courier will generally phone you before delivery.
To the UK
Orders of €150 or more are delivered FREE to the UK. Orders below this amount will have a delivery charge of €8.
To other EU countries
Orders of €200 or more are delivered FREE within the EU. Orders below this amount will have a delivery charge equivalent to An Post priority rates. Delivery usually takes 7–12 days from receiving your order.
To rest of world
Delivery usually takes 12–24 days from receiving your order.
IMPORTANT: Maximum total weight allowed to the 'Rest of the World' destination is 3kg. If your order's total weight is more than 3kg, please contact us and we will calculate price for you individually.
We undertake the following measures to ensure a high level of information security for our customers whilst using the Petshop Online service.
Credit card and personal information security
All of our pages requesting personal information are completed using a secure link. This means that the information you send to us is encrypted in such a way that other Internet users are prevented from viewing your information.
Pages on our website that request payment information are protected using SSL (Secure Socket Layer) security, which encrypts any data transmitted – please see below. All Transactions to Realex Payments occur over secure SSL connections.
The latest versions of popular browsers display a locked padlock image, in the grey bar at the bottom of your browser screen, to indicate you are browsing in a secure environment, and can be configured to warn the user if details are being sent over a non-secure link. Refer to your browser manufacturer for details of how this can be accomplished.
We use industry-standard Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your name, address and credit card details. Information passed between your computer and our website cannot be read in the event that someone else intercepts it.
After transaction is completed all sensitive information is fully deleted from our system, we do not store it on any servers and not released to any other party.
All items must be returned in their original condition.
All returns must be made within 14 day of receipt.
Return shipping will be at the cost of the purchaser. Since we cannot take responsibility for returned items lost in transit we would strongly advise that you use a registered post.
We very rarely have to replace or refund, but will sort out any problems as quickly as possible.
Unfortunately we cannot accept returns on aquariums.
PLEASE FORWARD ALL RETURNS TO:
Unit 2C Milltown Business Park