Welcome to Pet Shop Online

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Customer Service - Pet Shop Online

Orders of €30 or more are delivered FREE anywhere in Ireland. Orders below this amount will have delivery charge of €4.95. Standard delivery is next working day once ordered before 12.00pm. In the unlikely event that an item you have ordered is out of stock, we will notify you immediately to inform you of any possible delays. Most items are delivered by Courier. The Courier will text you on the morning of delivery with an expected time of delivery. Please ensure that you provide a correct mobile number. 

To the UK

Orders of €30 or more are delivered FREE to the UK. Orders below this amount will have a delivery charge of €4.95.

IMPORTANT: Maximum total weight allowed to the 'Rest of the World' destination is 3kg. If your order's total weight is more than 3kg, please contact us and we will calculate price for you individually.

Security Policy

Pet Shop Oline undertake the following measures to ensure a high level of information security for our customers whilst using the Petshop Online service.

Credit card and personal information security

All of our pages requesting personal information are completed using a secure link. This means that the information you send to us is encrypted in such a way that other Internet users are prevented from viewing your information.

Pages on our website that request payment information are protected using SSL (Secure Socket Layer) security, which encrypts any data transmitted – please see below. All Transactions to Realex Payments occur over secure SSL connections.

The latest versions of popular browsers display a locked padlock image, in the grey bar at the bottom of your browser screen, to indicate you are browsing in a secure environment, and can be configured to warn the user if details are being sent over a non-secure link. Refer to your browser manufacturer for details of how this can be accomplished.

We use industry-standard Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your name, address and credit card details. Information passed between your computer and our website cannot be read in the event that someone else intercepts it.

After transaction is completed all sensitive information is fully deleted from our system, we do not store it on any servers and not released to any other party.

EASY RETURNS

If for some reason you are not satisfied with you purchase, you can return the new and unused item to us for an exchange or refund.

All items must be returned in their original condition.

All returns must be made within 14 day of receipt.

Return shipping will be at the cost of the purchaser.  

We very rarely have to replace or refund, but will sort out any problems as quickly as possible.

Unfortunately we cannot accept returns on aquariums.

PLEASE FORWARD ALL RETURNS TO:

Pet shop Online

Milltown Business Park

Milltown

Monaghan

Co. Monaghan

H18 YF22

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